Hosted edition
Billing and Plans
Plans
| Plan | Monitored servers | Includes |
|---|---|---|
| Free | Up to 1 | Live metrics, logs, lifecycle commands |
| Starter | Up to 3 | + team users & roles, 7-day metric & uptime history |
| Professional | Up to 10 | + support tickets, 30-day history |
| Enterprise | Up to 20 included, then $8/month each | + LDAP / SAML / OIDC single sign-on, 90-day history |
More than 20 servers on Enterprise
Enterprise includes up to 20 monitored servers. Each additional enabled server is billed at $8/month, as a separate line on the same subscription. NGINXwatch checks the count every hour and Stripe prorates the change, so you only pay for the extra servers while they are enabled. Disabling or removing servers brings the charge back down automatically.
Users per plan
Plans limit the people who can change or control things — admins and operators. Read-only viewers are unlimited from Starter up.
| Plan | Admin & operator users | Viewers |
|---|---|---|
| Free | 1 (a single user) | — |
| Starter | Up to 3 | Unlimited |
| Professional | Up to 10 | Unlimited |
| Enterprise | 20 included, then $5/month each ($54/year on annual billing) | Unlimited |
When a plan is full, adding an admin or operator (or promoting a viewer) is refused with a message — add the person as a viewer, or upgrade. Disabled users don't count. On Enterprise, extra admins and operators are added to your subscription automatically and prorated, like extra instances.
Trial
New accounts get a 14-day free trial with full access to the plan chosen at signup. No card is charged during the trial.
Managing your subscription
From Settings → Billing, admins can:
- Upgrade or downgrade plans
- Update the payment method
- View past invoices
- Cancel the subscription
Plan changes take effect immediately — an upgrade unlocks the higher server limit and any gated features (like history reporting) on your very next request, no re-login needed.
If a payment fails
You'll get a notice and a grace period to update your payment method before your organization's access is restricted. Your data is never deleted for a failed payment — only access is paused until it's resolved.
Questions
Contact support through the dashboard's help widget for billing questions specific to your account.